A study done by the Delphi Group (copyright 2011), “The High Cost of Knowledge” has some important details that I think you will be interested in. In a survey of over 1000 office workers in mid to large size companies, they asked “compare the amount of work you are doing today compared to 10 years ago.”
The answer to this question may surprise you. Only 11% reported they were doing the same amount work as 10 years ago. Thirty five percent said they are doing the work of two people. And 46% reported that they are doing the work of three or more people.
It was found that to cope with this workload and complex situations, over 48% of the worker survive by having over 10 windows open at any one time on their PC.
What these statistics tell me is that most organizations are under staffed and also have very ineffective systems that allow their user to easily access the information they need to get their jobs done. Users that are multi-taking between 10 or more applications are probably more likely to be stressed, prone to making errors, and not likely to handle the work-load in the long term.
What is the solution? I think that automating business process with workflow and integrating applications will help users work more effectively in these conditions.
I liked the conclusion that the Delphi Group ended their article with: “Ultimately our ability to provide knowledge workers with better tools with which to do their jobs will determine how quickly we can accelerate the growth and economic prosperity needed to create new innovations and new jobs – making this jobless recover and every future one as short as possible!”
The tools are available to make workers more efficient. In this past year I have helped organizations implement Laserfiche Document Management and Workflow software. I have seen amazing increases in user productivity using this tool, Laserfiche.
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