TelePro is a telecom carrier agent company located in Plymouth, Minnesota. They’ve been in business for the last eighteen years, working to help bring long term telecommunications solutions to enterprise, mid-sized and small businesses.
Telepro works to engage with customers in telecom consulting, network services, experienced back office support and expense management.
With over 2000 customers, TelePro is regarded as an experienced and insightful telecom carrier in the Twin Cities area.
Jeff Olson, the President of TelePro Communications, described life before Solbrekk as “a life of vulnerability and exposure.”
In those days, TelePro was taking on responsibility for their own backups. They were using tape drives to back up their information. Though he was aware of the vulnerability of tape drives as a backup source, it wasn’t until TelePro had a few backup issues that Jeff realized exactly how exposed they were.
Jeff had noticed the growing movement toward Cloud Computing across the industry. As a carrier agent, he knew that TelePro would need to make the switch and participate in Cloud Computing as well. He’d just been waiting for the right time.
The tape drive issues were the tipping point. Security and backup had always been a struggle, but now it had become a liability. Jeff decided to make a change to Cloud Computing immediately
The Cloud Computing model made sense to Jeff for many reasons. Not only did it mean more secure servers and data, it also meant that information was processed more quickly. With the information on larger servers maintained by knowledgeable professionals, everything would be streamlined and easily accessible.
TelePro chose Solbrekk to help them migrate. “[Marco] really got in early in the hosting business, and they’ve focused on the mid-sized and small-sized clients,” Jeff said. With roughly 15 employees, TelePro was looking for a company that could address the needs of a company their size. Marco could.
“Marco is accessible. They’ve got a nice help desk,” Jeff added. “They pick up the phone and they’re quick to advise. 99% of the time they can solve our problem immediately.”
In addition to Marco’s day-to-day excellence, Jeff quickly noticed the longevity of their business model. “I like the leadership over there. They’re committed to the cause, and I see them consistently growing and adding resources to back-fill. They’re in it for the long run, and so are we. So they’re a good partner