The Canon 5010 scanner’s pickup, feed and retart rollers are consumables. They should be replaced when 250,000 sheets are scanned. The good news is that these rollers are inexpensive and can be replaced by the user.
You should see a Window’s roller replacement warning message when the computer is started.
After you replace the rollers, the counter must be reset.
Here are the simple instructions to reset the counter:
Select – “Start”
Control Panel
Scanners and Cameras
Highlight the scanner.
Right Click and select Properties
and then click the “reset” button for the counter.